Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, mailing address, phone number. Users may, however, visit our Site anonymously. We will only collect personal identification information from Users only for the purpose they voluntarily opted to submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
Web browser cookies
Our Site uses "cookies" to enhance User experience. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
How to manage cookies
You can set your browser to not accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
How we use collected information
Origin Valley may collect and use Users personal information for the following purposes:
- To process your order
We use information you provide for processing and delivery of your order.
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We may use the feedback you provide to improve our products and services.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, special offers, related product or service information, etc.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Managing your information
There are steps you can take to manage your information by the way you use of services on this website. Here are just some of the ways you can control this;
You may choose at anytime on our site not to opt into certain services or promotions.
We have provided a way you can order products without the need to create an account.
If you feel that the information we are holding about you is incorrect, you wish to request a copy of said information or you would like to delete this information then please write to us, email us or use the contact form provided.
Origin Valley would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Origin Valley from contacting you for marketing purposes or giving your data to other members within our organisation.
What are your data protection rights?
Origin Valley would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access - You have the right to request Origin Valley for copies of your personal data. We may charge you a small fee for this service.
The right to rectification - You have the right to request that Origin Valley correct any information you believe is inaccurate. You also have the right to request Origin Valley to complete information you believe is incomplete.
The right to erasure - You have the right to request that Origin Valley erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that Origin Valley restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to Origin Valley’s processing of your personal data, under certain conditions.
The right to data portability - You have the right to request that Origin Valley transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us from the contact information outlined below.
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Origin Valley has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office Information Commissioner
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.